Borneo77 Privacy Policy – User Information Protection
Borneo77 takes every user's privacy seriously. This policy explains what information we collect, how it is used, and your rights as a user of our platform in Malaysia.
Effective date: 1 January 2026
1Information We Collect from Users
To provide a secure, personalised, and effective service, borneo77 collects several categories of information from users who register and use our platform. This collection is carried out transparently and only for the purposes stated in this policy.
Account Information
During registration, we collect your username, email address, phone number, date of birth (for age verification), and encrypted password. This information is required to create and manage your account.
Device & Browser Information
We automatically collect technical information including device type, operating system, browser type, IP address, and language settings. This helps us optimise the platform experience for Malaysian users, particularly on mobile devices.
Payment Information
All transactions are conducted in MYR (RM). We record deposit and withdrawal transaction details, including the payment method used (such as TNG eWallet or local banks), amount, and transaction time. Full card numbers or sensitive payment information are not stored on borneo77 servers — these are handled by certified payment providers.
Cookies & Usage Data
Borneo77 uses cookies and similar tracking technologies to record pages visited, session duration, game preferences, and general usage patterns. This allows us to continuously improve the platform based on real user behaviour.
2How We Use Your Information
Information collected by borneo77 is used exclusively for platform operations and improving the user experience. We do not sell or rent users' personal information to any third party for marketing purposes.
- Verifying user identity during registration and login to ensure account security.
- Processing MYR deposits and withdrawals accurately and securely.
- Providing responsive customer support that is informed by the user's account history.
- Sending important notifications related to your account, platform updates, and policy changes.
- Detecting and preventing fraud, multi-account abuse, and suspicious activity.
- Complying with applicable legal and regulatory requirements in Malaysia.
- Improving platform features, user interface, and content recommendations based on anonymised usage data.
We retain your information only for as long as necessary to fulfil the purposes stated above, or as required by applicable law.
3Cookies, Tracking & Data Security
Cookies & Similar Technologies
The borneo77 platform uses session cookies and persistent cookies to maintain login status, store language preferences, and improve page load speeds. These cookies do not contain directly identifiable personal information.
Users can configure their browser to block or delete cookies at any time. However, doing so may affect certain platform functions, including the ability to remain logged in.
Data Security & Storage
Borneo77 implements appropriate technical and organisational security measures to protect user information from unauthorised access, disclosure, alteration, or destruction. These include:
- Data in transit is encrypted using HTTPS.
- Passwords are stored in hashed form and cannot be decrypted.
- Internal access controls that restrict which staff members can view user data.
- Continuous system monitoring to detect suspicious activity.
While we take every reasonable precaution, no security system can be guaranteed to be entirely risk-free. Users are encouraged to take personal precautions such as using strong passwords and not sharing their login credentials.
4Sharing Information with Third Parties
Borneo77 does not sell, transfer, or disclose users' personal information to third parties for commercial purposes without user consent. However, there are limited circumstances where information sharing may occur:
- Payment service providers: To process transactions in MYR, the required information is shared with certified payment providers bound by strict confidentiality agreements.
- Technical service providers: Third parties that support platform operations (such as hosting and analytics) may have limited access to technical data, but not to users' full personal information.
- Legal obligations: borneo77 may disclose user information when required by law, court order, or a lawful request from Malaysian authorities.
- Rights protection: In cases of suspected fraud or serious violations of our terms of service, relevant information may be shared with the appropriate authorities.
All third parties we engage with are required to uphold data security standards equivalent to those in this policy.
5User Rights, Policy Amendments & Contact Us
As a borneo77 user, you have several rights regarding the personal information we hold about you:
You have the right to request a copy of the personal information we hold about you at any time.
If your information is inaccurate or outdated, you can request a correction through the account settings section or by contacting support.
You may request the deletion of your account and data, subject to any applicable legal retention requirements.
Amendments to This Policy
Borneo77 reserves the right to update this privacy policy from time to time to reflect changes in our data practices or legal requirements. Any amendments will be posted on this page with an updated effective date. Users are encouraged to review this page periodically.
Contact Us
If you have any questions, concerns, or wish to exercise any of your privacy rights, please contact the borneo77 team by email at [email protected]. We aim to respond to all enquiries within a reasonable timeframe. For general questions, you may also refer to FAQ page us.
Have More Questions About Your Privacy?
Your trust is our priority. If anything is unclear or you'd like to know more about how borneo77 protects your data, we're here to help.